2025 Policies & Helpful Tips

Drop-Off & Pick-Up Hours

• Monday–Friday: 7:00 AM – 7:00 PM Closed 12:00 PM – 3:00 PM
• Weekends & Holidays: 10:00 AM – 5:00 PM Closed 12:00 PM – 3:00 PM

During holiday weeks or school vacations, we shift to holiday hours. For example, during Christmas week we open at 10 AM instead of 7 AM and close at 5 PM instead of 7 PM. Midday closure remains 12 PM – 3 PM.

Deposit Policy

A 50% non-refundable and non-transferrable deposit is required at the time of booking for all boarding reservations.

• Reservations are not confirmed until the deposit is received.
• The deposit cannot be refunded or used toward future bookings.

Boarding & Daycare Pricing

All boarding dogs must be picked up by 12 PM for no additional charge. Daycare fee after 12 PM. The following fees will be charged:
Brentwood: $30 (large dogs) / $25 (small dogs)
Cottontown: $28 (large dogs) / $23 (small dogs)

Reminders

• During holidays and school breaks, you pay for the full booking—even if you pick up early or drop off late.
• Daycare is not drop-in. Reservations are required.
• Three-night minimum applies during holidays and school breaks (we follow Williamson County school calendar).

Required Vaccinations

Required vaccinations: current Rabies, Distemper/Parvo, and Bordetella.

Optional Vaccinations

Canine Influenza (flu) vaccine is not required but highly recommended.

What to Bring

We provide beds, bowls, and blankets. Just bring your pet, their food, and medication if needed. You're welcome to bring extra items, but we cannot guarantee they will be returned.

Bordetella Information

Since the Bordetella vaccination is a live virus, pups can "shed" it for up to 72 hours after receiving it. This means they could bring it into our facility. While many vets may not mention this, we ask that if your pup needs an updated Bordetella vaccine, you have it administered at least 3 days before your stay with us. Thank you for helping us keep everyone safe and healthy!

Daily Photo Updates

Our goal is to post a picture of every pup with us each day. That said, there are occasional times when we may not be able to due to weather, staffing, or other priorities. The care of the pups always comes first. Please remember: no news is good news — if you don’t hear from us, your pup is doing just fine and getting plenty of love!